Case study · AI
Hospi AI: WhatsApp concierge for hotels
A WhatsApp concierge that answers guests around the clock, in three languages, and hands over to a human in one tap.
- Client
- Hospitality client (anonymised)
- Published
- 1 June 2025
Challenge
A hotel was losing direct bookings because guests message on WhatsApp at every hour, in Arabic, French and English. Staff answered when they could, and silence cost reservations.
What we built
A WhatsApp concierge trained on the hotel’s rooms, rates, policies and seasonal offers. It answers in the guest’s language, checks availability, collects guest details and creates a booking request. Any conversation can be handed to a human with one tap, and every handover is logged so nothing falls through.
A dashboard shows conversation volume, response time and bookings started: the numbers a manager actually needs.
Result
The concierge went live as a 30-day pilot with a dashboard, answering guests day and night. Staff stopped duplicating answers and took over only the conversations that needed a person. The pilot data now drives the decision on which flows to automate next.
Stack
Tunis based. Working with Tunisia, the Gulf and Europe.
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